Shipping policy
When you purchase goods from our Site the goods will be delivered through one of the following methods:
- Digital goods: (ebooks and audiobooks) are delivered instantly by an email from BookFunnel. PLEASE NOTE: These will be shipped to the email address on record with Shopify. Please check this email address as well as your spam folder if you do not receive the BookFunnel email within 3 minutes. If you have Gmail, the email might be in your Promotions folder.
- Print books (unsigned): are printed and shipped by BookVault. Print time is usually 72 working hours. After books are printed, they are shipped. Shipping times vary.
- Print books (signed): are shipped from Australia within 3 business days. Any delays will be communicated. Note: shipping from Australia can take 1-3 weeks.
- Prisons: Before ordering print books, please ascertain any specific delivery restrictions. Most prisons do not allow coil-bound books.
- If you received damaged or defective print books, or if your order failed to arrive, we are happy to provide a replacement order. Please notify us within 30 days of your order’s shipment date.
For physical goods (such as print books) you are required to provide us with a complete and accurate delivery address, including the name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Deliveries to all EU countries.
We ship to customers in EU countries. For all orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you’ll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and we strive to make the checkout process as easy and transparent as possible.